Returns and Exchanges
We’re pretty stringent with our quality control, but occasionally something might slip through the cracks. If your UNIQ product is defective or not functioning, or we sent you an incorrect order by mistake, please kindly email our support team at online@uniqcreation.com with your order details, a description of the fault or damage and either a picture or video of the product defect.
UNIQ electronic products comes with a 1-Year Limited Warranty from the day they were bought, when used under normal conditions and for the purpose intended. This Limited Warranty covers any defects in material or workmanship and strictly does not apply if damage is caused by unreasonable use, or neglect, normal wear and tear or if you change your mind. You may read more about our Warranty here. Terms and Conditions apply.
For UNIQ products that are not purchased through our online store (uniqcreation.com), please kindly reach out to the re-seller or retail partner from which the product was purchased instead.
Exchanges/ Returns will not be granted if:
1) The item is not in its original condition, is used, damaged or missing parts for reasons that are not due to any error on our part.
2) The item is returned more than 30 days after delivery.
3) Original product packaging is not intact
*Please kindly note that original shipping charges are non-refundable except in cases where we made a shipping error. If the returned item cannot be restocked due to appearing used or the original packaging no longer intact, a restocking fee of 15% of the price of the product will be charged.
In cases where a refund is offered (due to lack of inventory for replacement), please allow up to 4 weeks for your return to be processed and refund to be issued.
In the event that the delivery of the parcel is delayed, please kindly note that that refund requests can only be processed after the parcel is successfully delivered and shipped back or established by the postal service to be lost in transit (after 60 days from date of enquiry).
UNIQ electronic products comes with a 1-Year Limited Warranty from the day they were bought, when used under normal conditions and for the purpose intended. This Limited Warranty covers any defects in material or workmanship and strictly does not apply if damage is caused by unreasonable use, or neglect, normal wear and tear or if you change your mind. You may read more about our Warranty here. Terms and Conditions apply.
For UNIQ products that are not purchased through our online store (uniqcreation.com), please kindly reach out to the re-seller or retail partner from which the product was purchased instead.
Exchanges/ Returns will not be granted if:
1) The item is not in its original condition, is used, damaged or missing parts for reasons that are not due to any error on our part.
2) The item is returned more than 30 days after delivery.
3) Original product packaging is not intact
*Please kindly note that original shipping charges are non-refundable except in cases where we made a shipping error. If the returned item cannot be restocked due to appearing used or the original packaging no longer intact, a restocking fee of 15% of the price of the product will be charged.
In cases where a refund is offered (due to lack of inventory for replacement), please allow up to 4 weeks for your return to be processed and refund to be issued.
In the event that the delivery of the parcel is delayed, please kindly note that that refund requests can only be processed after the parcel is successfully delivered and shipped back or established by the postal service to be lost in transit (after 60 days from date of enquiry).
- Choosing a selection results in a full page refresh.